Tom Herman
How Do You React To Change?
Things work - ๐ช๐ฃ๐ฉ๐๐ก ๐ฉ๐๐๐ฎ ๐๐ค๐ฃ'๐ฉ.
Itโs how you then react that matters.
You might try to wait it out,
And continue to do what youโve been doing.
You could try a different approach or tactic,
Which might work,
But could also prove to be a waste of time and money.
Or, you can ๐น๐ถ๐๐๐ฒ๐ป ๐๐ผ ๐๐ผ๐๐ฟ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ๐,
And find out what has changed with them.
โก๏ธ Have their needs or priorities changed?
โก๏ธ Have they found a new, different, or better solution?
โก๏ธ Have poor experiences altered their view of your company?
Know whatโs going on with your customers.
And make the necessary changes to meet them where they are.
Remember, you canโt serve your customers well unless you know them well.
Donโt wait for things to get dicey or fall apart to engage with your customers.
Ensure your decisions and strategies are supported by fresh customer data and insights,
And ditch the opinions, assumptions, and guesswork.
Reach out if you have any questions or if we can help.